In the Woods
- Appointments are not always necessary.
- All requests under the age of sixteen must be accompanied by a parent or guardian at all times.
- We strongly adhere to our cancellation policy. If you must reschedule or cancel an appointment, as a courtesy to our other clients, please advise us twenty-four hours in advance to avoid being charged for the scheduled treatment or service.
- All gift certificate sales are final and non-refundable. We are not responsible for lost or stolen gift certificates, however we will do whatever we can for you in these circumstances.
- If you are booking a bridal party or any other parties of two or more, a credit card number is required to hold the treatment and or services that you have requested.
- In appreciation for outstanding service, gratuities may be given to our staff at your discretion.
- We provide tip envelopes at our check out desk for your convenience.
- Parking is available via street or the Connell Garage, located conveniently next door to Alexander’s Salon and Spa.
- We are a smoke free facility.
- We accept Master Card, Visa, Discover, U of S Royal Card and Spa Finder gift certificates.
- We are not responsible for lost or stolen items.
- Your total satisfaction is guaranteed. If at any time you are not completely satisfied, please do not hesitate to tell us. The Alexander’s staff understands when you feel you would be more comfortable or better served by another staff member, or if you would like a fresh point of view. Please let us know if you would like any changes.